COBOL/400 Service Center
A specific proposal for companies with COBOL developments, for application maintenance and support.
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Your business process in the best hands
The services of Development or Technological Outsourcing at Teknei are structured in three areas:
- Specialized technical assistance for clients.
- Custom technology project development.
- Application maintenance and support.
Thanks to these services, clients can delegate their day-to-day processes and technological developments to us through a relationship of commitment and trust. We operate and optimize them with best practices, generating continuous savings through innovation and cost reduction.
Teknei has extensive experience in project management and execution, following the most innovative methodologies in the collaborative work market, such as Agile and SCRUM.
Furthermore, Teknei provides carefully selected technical profiles to companies and organizations for the completion of requested activities.
Service modalities
Specialized technical assistance for clients
Service for the management and hiring of specialized professional profiles in our clients' technologies.
Custom technology project development
Software Factory for the construction and testing of applications.
Application maintenance and support
Monitoring, execution, and review of processes, as well as telephone support services via a call center.
Supporting organizations through specialized technical assistance. We integrate Teknei specialists into project teams and/or client support.
We provide a service for selecting information technology specialists for your business: professionals specialized in the core technologies of our clients. The platforms and frameworks we offer globally, but not limited to, include:
- J2EE, COBOL
- CICS/DB2.NET
- AS/400
- ABAP
In addition, we also offer specialists in business solutions, such as:
- Business Process Management (BPM)
- Enterprise Content Management (ECM)
- Business Intelligence (BI)
- Robotic Process Automation (RPA)
- Enterprise Resource Planning (ERP), among others.
We also have a recruitment team for these services, which adds value to our clients by obtaining specific requirements in innovative or classic technologies.
The model offered to our clients, 100% factorizable, uses our Software Factory for the construction and testing of applications through the best quality and reuse practices such as CMMI and ITIL.
Additionally, we can handle turnkey or fixed-budget projects, where we apply the Software Engineering Life Cycle with the best price and quality.
Types of maintenance:
- Corrective Maintenance
- Perfective Maintenance
- Adaptive Maintenance
- Evolutionary Maintenance
Modalities:
- On-site: Within the client's facilities
- Off-site: Outsourced, within the same city
- Near-shore: Outsourced, outside the city of the business process's origin.
- Off-shore: Outsourced, outside the borders (service factorization exists).
Custom Technology Project Development: from consulting and advising for the selection of the appropriate technological stack to the delivery of development projects using agile methodologies, where we integrate our teams with the functional teams and product owners of the client. This includes the development and delivery of turnkey projects using more traditional waterfall methodologies.
At Teknei, the end-user is the main input for our services. For this purpose, we offer various support modalities to achieve business objectives in Information Technology, all of which comply with the best practices of ITIL v3.
Technology Assistance Center:
We offer the execution, monitoring, and review of all core processes within an organization (billing, payment processing, data extractions, etc.) through a single point of contact.
In addition to Infrastructure Management, we provide continuity to the available information technology resources within any organization. The daily operational management of the comprehensive organizational service is carried out through fully qualified service desks (Service Desk).
User Support Center:
We offer Telephone Support Service through a call center and/or service desks with the main objective of addressing user requests, following the activities below:
- Comprehensive administration of the incident and request escalation process to higher levels of support (Tier 1 & 2).
- Generation of periodic information on resolution times for issues and types of queries, and their evolution.
- Maintenance of a team of specialists responsible for providing on-site support to users as needed (Tier 2).
- Administration of the escalation process to the manufacturer (Tier 3) when the second level of support is unable to resolve the issue.
